Service/Support

We have built our reputation on delivering consistently high standards of technical support and service to our customers. Our after-sales service includes adhoc support, routine and preventive maintenance contracts, service level agreements and on-site training.


Adhoc Support is provided Monday to Friday between the hours of 8.30am and 5pm
After-hours support can be arranged in advance, but requires at least 1 weeks’ notice in writing.

Logging Support Calls
Support requests can be logged via phone or email between the hours of 8.30am and 5pm Monday to Friday. Requests made outside of these hours will be logged by the VideoPro Support Team next business day.

Email support@videopro.co.nz or call 0800 773 736


On receipt, customers will receive email confirmation from our Support Team with a reference number and date and time assigned for a technician to attend. Depending on workload, VideoPro endeavour to have a technician onsite within 3-5 business days. 


With offices in Auckland, Hamilton, Wellington and Christchurch we also have the capacity to deliver technical after-sales support in a timely manner and with a guarantee of excellence.